BarbersLake · Effective September 2, 2026

Privacy Policy

This policy explains what BarbersLake collects, why we collect it, who can see it, and how you can ask us to delete it. It applies to the website, shop storefronts, and the BarbersLake mobile app.

Who we are

BarbersLake is a shop-management service for barbershops and their customers. The mobile app is a sign-in tool that opens the same BarbersLake website inside the app.

Questions or privacy requests: support@barberslake.com.

What we collect

We collect only what is needed to run accounts, bookings, payments, and shop tools:

• Account details: name, email, phone number, password (stored as a hash), shop, and role (customer, barber, or shop admin).
• Shop and booking details: appointments, services, notes the shop or customer add, order history, gift cards, and customer preferences.
• Payment details: payment status, amounts, refunds, and billing records. Card numbers are handled by Stripe. BarbersLake does not store full card numbers.
• Device and sign-in details: IP address, browser or app type, sign-in codes, and a secure login token so you can stay signed in.
• Messages: emails or texts we send for sign-in codes, password resets, booking updates, receipts, and (only if you opt in) follow-up offers.
• Photos you choose to send: if you use the AI stylist or upload a file the shop asks for, that photo is used only for that request.

The app may ask for camera or file access only when you start an upload. We do not collect precise location, contacts, or microphone audio for advertising.

How we use the information

• Create and protect your account, including email sign-in codes and password resets.
• Show the correct shop dashboard after you sign in.
• Run bookings, payments, receipts, and shop operations.
• Send service messages you need to use the product.
• Send marketing messages only when a customer has opted in, and stop them when they unsubscribe.
• Keep shops isolated so one shop cannot see another shop’s customers or staff.
• Find and stop abuse, unpaid accounts, or security problems.

We do not sell personal information. We do not use your data to advertise for other companies.

Who we share it with

We share information only with the people and services needed to run BarbersLake:

• The shop you belong to. A customer’s booking and account are visible to that shop’s staff. A barber sees the work assigned to them. Staff cannot open another shop.
• Stripe, to process shop charges, tips, deposits, refunds, and shop subscriptions.
• Twilio, when a shop sends a text message you agreed to receive.
• Our email provider, to deliver sign-in codes, receipts, and other messages.
• OpenAI, only if you use the AI stylist. The photo and request are sent to create that preview and are not kept as a BarbersLake customer gallery.

We may also share information if the law requires it, or to protect a person or the service from harm.

Cookies, tokens, and staying signed in

The website uses a host-only login cookie. The mobile app stores a login token in the phone’s secure storage. A short one-time link then starts the website session inside the app WebView. These are used to keep you signed in, not to track you across other companies’ apps.

How long we keep it

We keep account and shop records while the account or shop is active, and as long as we need them for bookings, payments, refunds, taxes, or security. If you delete your account, we turn off the login, revoke app tokens, and remove or replace contact details so the email cannot be used to sign in again. Some payment and booking records may remain because the shop or the law still needs them.

Your choices

• You can update your profile from your dashboard after you sign in.
• You can turn off marketing emails from the unsubscribe link in those emails.
• You can sign out of the app at any time. That turns off that phone’s login token.
• You can delete your account in the BarbersLake app, or by emailing support@barberslake.com. Deleting your login does not automatically close a whole shop. A shop owner who wants the shop removed should email support.

Children

BarbersLake is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 created an account, email us and we will delete it.

Security

Passwords and sign-in codes are stored as hashes. Login tokens are stored as hashes. Shop data is kept separate by shop. No internet service is perfectly secure, so please use a strong password and do not share sign-in codes.

International users

BarbersLake is operated from the United States. If you use the service from another country, your information may be processed in the United States.

Changes

If we change this policy in a material way, we will update this page and the effective date above. The current version is always at /privacy.

Contact

BarbersLake privacy requests: support@barberslake.com.